This error is usually the result of the Hulu app being unable to stream data from the Hulu servers, which can be caused by a network or connection problem, or the presence of an ad blocker, but Hulu playback failures like this can also be caused by an outdated app or even a problem with the actual Hulu service itself.
How Hulu Error Code PLRUNK15 Appears
When this error occurs, you will usually see a message that looks like this:
We encountered an error playing this video. Please try restarting the video or select something else to watch.Hulu Error Code: PLRUNK15
Causes of Hulu Error Code PLRUNK15
This code usually occurs on Roku streaming devices when the Hulu app has trouble obtaining data from the Hulu server. It can happen when streaming on demand movies and TV show episodes, when streaming live television, and when attempting to watch recorded television using your cloud DVR. Problems with the Hulu app can cause the PLRUNK15 code, as can connectivity problems. Corrupt data in the cache is also a common culprit, and manually setting your Roku device’s bitrate can sometimes fix the problem.
How to Fix the Hulu Error Code PLRUNK15
Since most problems that cause the PLRUNK15 error code have to do with your Roku app or internet connection, fixing the problem requires you to check and potentially fix a handful of issues with your network hardware, Roku hardware, and your Roku app. Try each of these steps, in order, to fix the error code:
What if Hulu Still Doesn’t Work?
If you’ve gone through all of the troubleshooting steps above and Hulu still doesn’t work right, then you may want to contact Hulu support to let them know about the problem. Tell them that you have already restarted your network hardware and Roku, checked for Hulu app updates, and cleared your Roku cache. They probably won’t be able to offer an immediate solution, but information about your experience with the problem may help them track down the bug and provide a fix in the future. If other content plays just fine, then there’s an issue with the specific thing you were trying to watch. Contact Hulu customer service to alert them to the problem, and watch other content in the meantime. If you are able to stream other services, then you’re dealing specifically with a Hulu problem. Since this code is typically associated with Roku streaming devices, you will probably find that you can stream Hulu just fine on your other devices. To check your internet connection, including your speed, on a Roku, press the Home button on your remote, then select Settings > Network > Check connection. If you aren’t sure what that means, then you probably don’t have a DNS level ad blocker and you don’t have to worry about this step. If someone else in your home or office has access to your router and network hardware, you can ask them if they’ve installed a DNS level ad blocker and tell them about the problem you’re having. To clear your cache on a Roku, press the Home button on your remote to return to the home screen, then press Home five times, Up once, Rewind twice, then Fast Forward twice. Your Roku will clear its cache and restart in about 30 seconds. To adjust your Roku’s bitrate override, press Home to ensure you are on the home screen, then press Home five times, Rewind three times, then Fast Forward twice. From the Bitrate Overrite menu, select Manual > OK > 7.5 Mbps, then press Back.
